Facility & Privacy Policies | Trackside Training Co.

Reservations & payment

A submitted form is a request, not a confirmed reservation.
A reservation is confirmed only after Trackside approves the requested time and provides payment instructions or written confirmation.
Payment is due according to the confirmation provided by Trackside.
Rental time includes setup and cleanup. Groups must leave by the end of their reserved period unless Trackside approves additional time.
Prices and availability may change before a reservation is confirmed.

Requests made at least 24 hours before a reservation may be moved to another available time or receive a facility credit.
Requests made less than 24 hours before a reservation, and no-shows, are not guaranteed a credit or refund.
If Trackside closes the facility or cancels a program, the customer may reschedule or receive a credit or refund for the canceled service.
Weather, travel, and emergency situations are reviewed individually.

Every participant must have a completed Trackside waiver before entering a cage, training area, lesson, league, camp, clinic, or other activity.
A parent or legal guardian must complete the waiver for a participant under 18.
Coaches, team managers, and renters are responsible for confirming that every participant in their group has completed the required waiver.
Minors must be supervised by a parent, guardian, coach, instructor, or other responsible adult approved by Trackside.

Keypad access is provided only for confirmed reservations or other access approved by Trackside.
Entry codes are private, nontransferable, and may not be shared outside the approved group.
Access is limited to the confirmed reservation time and approved areas.
Doors must remain closed and secured. The last person leaving is responsible for confirming that the facility is secure.
Trackside may change or revoke a code when it is shared, misused, or connected to an unpaid or unauthorized visit.
“24/7 access” means flexible access for approved and confirmed users; it does not guarantee that every requested time is available.

Participants use the facility at their own risk and must follow posted rules and directions from Trackside staff or instructors.
Appropriate protective equipment should be used. Helmets are strongly recommended during live pitching or pitching-machine use.
Only authorized adults or trained users may adjust or operate pitching machines and other facility equipment.
Horseplay, fighting, climbing on nets, hanging from equipment, and intentionally directing balls outside training areas are prohibited.
Closed-toe athletic shoes are required. Metal cleats require advance approval.
Food, gum, tobacco, vaping, alcohol, illegal drugs, and glass containers are not permitted in training areas.
Return equipment, remove personal items, dispose of trash, and report damaged equipment before leaving.
The person who books the facility is responsible for damage caused by their group beyond ordinary wear. Trackside is not responsible for lost or unattended property.

The organizer is responsible for attendance, participant supervision, conduct, and compliance with Trackside rules.
Outside instructors and program partners must be approved before conducting paid instruction or organized programs.
Trackside may require proof of insurance, background screening, certifications, or an additional agreement before approving an instructor or program.
Event decorations, food, setup, and cleanup plans must be approved in advance.

An order is final only after Trackside confirms the item, size, color, quantity, price, and payment method.
Custom or ordered merchandise may be nonrefundable unless it is defective or Trackside supplied the wrong item.
Product colors and sizing may vary by brand or screen display.

Trackside collects information used to answer inquiries, schedule services, administer programs, process orders or payments, document waivers, and communicate with customers.
Forms are intended to be completed by adults, parents, guardians, coaches, or team organizers. Children under 13 should not submit personal information directly.
Trackside forms may use third-party services such as Google Forms, which process information under their own privacy terms.
Trackside does not sell customer information.
Waiver, booking, payment, and program records may be retained for business, insurance, safety, or legal purposes, and only as long as reasonably necessary.
A parent or customer may email Trackside to request access to or correction of information, subject to records Trackside must retain.
Photos or videos identifying participants are used for marketing only with appropriate permission.

QUESTIONS ABOUT THESE POLICIES?